FAQ

  • Ordering Products

We deliver across the country to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

The general delivery timeline is 5 to 7 business days (metro cities) and 10 to 15 business days (non metro cities) depending on the delivery address pin code.

Deliveries are made through third party courier companies. All deliverable pin codes are pre populated in the backend.

Serviceable pin code (area) can be checked on the check out page of www.sunbeams.in. In case the pin code (area) you live in is not a part of the serviceable list, an error message will be displayed.

Currently the following payment options are enabled.

  • 1. Credit Cards ( Visa / Master) 
  • 2. Net Banking across Banks 
  • 3. Debit Cards (Visa / Master)
  • 4. American express, Cash on Delivery

No there is no charge for delivery currently. Delivery is free for all orders but may apply delivery charge in the long run.

We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

Orders can be cancelled within 24 Hours of placing the order. To cancel your order please send us an email on  sunbeamsbagsfashion@gmail.com   with your name, order number , order date and your mobile number. Our team will confirm the cancellation.

Orders cannot be cancelled post 24 hours of order placement.

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.

Sunbeams bags does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.

You will receive email intimation from SUNBEAMS about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

Step 1: You will receive an order confirmation on Email and SMS on the registered email address and Phone Number

Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.

You can also log into your account and view the shipping details.

We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Net Distribution Services.

You can write into  sunbeamsbagsfashion@gmail.com for all bulk orders, we will assist you with quotes and information based on the emails.

Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

You will need to register on the site to place an order.

There are various benefits of creating an account on Sunbeams bags, some of the benefits are marketing information on promotions and products, special offers to registered customers.

You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.