RETURNS

We strive to ensure you are satisfied with your purchase but if something is not right please let us know and we will do our best to resolve the issue. If you are not satisfied and wish to discuss the problem you are welcome to visit one of Sunbeams Bags Shoppe's locations for free advice and adjustment. If you have made an online purchase you can also email us at sunbeamsbagsfashion@gmail.com or call 91-22-2605 8290 Monday to Friday 11:00 am - 7:30 pm (IST) and we will endeavour to help you out.

Returns of Goods Purchased Online

You can replace your products within 7 days of delivery.

Please enclose a copy of your receipt and ensure your goods are packaged securely so they reach us safely. Bags must be returned unopened and unmarked.

Returns Policy

a) Return of faulty goods

At the discretion of Sunbeams Bags Shoppe, repair, replacement or refund will be provided for faulty goods within 10 business days of receipt by Sunbeams Bags Shoppe of the returned goods. The procedure for returning faulty goods is detailed in the ‘Returns’ section.

b) Return of goods in general

We want customers to be satisfied with their new bags. If you are not satisfied and you wish to discuss the problem you are welcome to visit one of Sunbeams Bags Shoppe’s locations for advice and adjustment. Alternately, you can return the product within 10 business days of receipt for a replacement or refund of the product provided the products are undamaged and all component parts are returned. Replacement or refund can only be provided via the web site.

c) Return of Products

Products must be returned unopened and unmarked if returning for credit and must be returned within 7 business days of receipt of the goods.

Sunbeams Bags Shoppe may decline future orders at its discretion:

  • 1. If there has been previous claims for non-delivery of goods
  • 2. For failure to return goods within the time specified while demanding a refund
  • 3. For return of damaged goods while demanding a refund
  • 4. For cancellation of an order after it has been 'Accepted'

If only some of a product is returned or the products are not returned in their original condition, Sunbeams Bags Shoppe reserves the right to reduce the level of the refund or reject the refund.